Managed IT Support That Just Works
CBC Care™ — Your All-In-One IT Subscription
CBC Care™
What’s Included:
Remote & On-Site Support
- Unlimited remote support with same-day or next-day response
- On-site support when you need us
- A dedicated account manager assigned to your business
System Monitoring & Maintenance
- Proactive monitoring of servers, workstations, and network devices
- Routine maintenance, system updates, and critical security patches
- Comprehensive antivirus and anti-malware management
- Ongoing system performance optimization
Hardware & Software Support
- Expert troubleshooting for desktops, laptops, servers, and peripherals
- Seamless installation and setup of new hardware and software
- Quarterly operating system and application updates
Network & Security Management
- User account setup, password resets, and access control
- Implementation of industry-leading security best practices
Client Support Portal & Reporting
- Secure online ticket portal for easy issue tracking
- Access to a knowledge base and helpful user guides
Frequently Asked Questions
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Yes. Every client is assigned a personal, dedicated IT manager who knows your systems and your business.
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We respond same-day or within 24 hours, guaranteed. Most remote issues are handled immediately or scheduled right away based on priority.
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Proactive. We monitor, maintain, and update systems continuously to prevent issues — not just react when something breaks.
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You can call us anytime for urgent issues. For non-urgent requests, submit a ticket through our secure client portal — or text us when you need us. However you reach out, you’ll be talking to real people who know your business.
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Yes. Your plan is tailored to your business and can be adjusted at any time — including adding or removing users, changing workstations, or adding security services. You only pay for what you need. Services like data recovery or backup solutions can be added when needed or handled as one-time services if and when issues arise.
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Pricing is based on your business size, number of users, workstations, and overall needs. Plans are billed monthly under a 1-year agreement, or you can choose to pay upfront for the year and receive a 10% discount.
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Our managed services run on a yearly agreement, designed to provide consistency, accountability, and predictable support. Either party may cancel with 60 days’ written notice prior to renewal.